What it is
MobileWorkerFlow optimises mobile working situations in busy organisations, connecting non-office-based employees with the central-office ERP/CRM so that they are fully integrated as part of a workflow management system.
MobileWorkerFlow lets your mobile workers get more work done in a day, providing a better, more professional, more impressive customer experience that generates confidence, loyalty and repeat business.
It's not a fixed, ‘one-size-fits-all’ product as such, more a configurable web and mobile software platform that can be flexibly adapted to meet the mobile-working requirements of a multitude of organisational needs in various business sectors.
Features and Benefits
 |
Enables office-based and mobile staff to send and receive mission critical information, in real time
Using centralised systems, state-of-the-art hardware and standard or part-customised forms |
|
 |
Significantly reduces time and costs
involved with: admin; phone calls/messages; emails; postage; printing/photocopying; central-office co-ordination; downtime due to constant return visits to base for work updates
|
| |
 |
Allows head-office viewing of all mobile activities in one place, in real time
– helping to optimise the planning, work-scheduling and logistics involved with mobile workers’ activities and tasks – assuring viability of calls, estimating ETAs and confirming arrivals
|
|
 |
Real-time rescheduling helps to counter disruption
caused by staff sicknesses, hold-ups and customer cancellations, reducing missed, ineffective and late appointments – allowing for emergency call-outs whilst avoiding disgruntled customers and delays that might lead to down-time
|
What situations it's right for:
 |
Organisations with mobile workers or mobile salesforce who need to communicate job and apointment information real-time to improve productivity and reduce travel time |
| |
|
Mobile situations involving working from vehicles (on regular rounds or making scheduled deliveries), those making off-site visits (sales calls, call-outs, maintenance providers, visiting health-workers and home-helps etc.), those continually moving from site-to-site, door-to-door or covering a wide geographical area as part of their work |
| |
|
Operations needing to share information amongst workers in a variety of non-standard circumstances |
| |
|
Situations where mobile workers have to carry-out regular, or centrally directed, off-site equipment or vehicle checks and functions, sending information to office-based staff for instant processing and follow-up |
| |
|
Organisations with a critical need for their staff to be able to access and interact with business information, using customised processes, including the ability for head-office to reschedule workflow, in real time, to handle changing circumstance |
| |
|
Businesses needing to provide GPS-monitoring of mobile workers due to statutory duty-of-care requirements and to enable co-ordinated central redirection of mobile workers to provide flexibility of service |