ServerGuard is designed to complement your IT team or IT manager allowing them to focus energy and time on end-user support. We take full responsibility and become accountable for a defined configuration of servers and server systems and provide third-line support to your own technical team.
The agreement might cover only a single server system (such as an Exchange server) or your entire server and system infrastructure.
Typically, the IT teams we work with through ServerGuard are competent at the desktop technology level, but may need a point of escalation for the kinds of issues that are not so commonly seen or not so easy to resolve at the server-side.
Our clients also use ServerGuard in emergency situations where having access to a team of experts can help to get things back up-and-running much more quickly.
The Proteo team proactively monitors client server systems to prevent failure, check disk space and general health, monitor and administer back-ups and install all security and service patches, to ensure peak performance.
Our commitment to client service levels and regular service reviews will help us keep in touch with your business activity and ensure we deliver the service you need.